Privacy Policy

Last Updated: January 14, 2026

Vidyam Tutoring ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our online tutoring platform and services available at www.vidyamtutoring.com (the "Website" or "Services").

We operate globally, serving students in the United Arab Emirates (UAE), United States (USA), Canada, Australia, Singapore, and other countries. This policy complies with applicable data protection laws including UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data, the General Data Protection Regulation (GDPR) for users in the European Economic Area, and other relevant privacy laws.

1. Information We Collect

1.1 Personal Information You Provide

When you use our Services, we may collect:

  • Contact Information: Name, email address, phone number (+91 9167140126), and physical address
  • Account Information: Username, password, and profile details
  • Student Information: Grade level, subjects of interest, curriculum type (UAE, USA, Canadian, Australian, etc.), learning preferences
  • Payment Information: Billing address and payment method details (processed securely through third-party payment processors)
  • Communication Data: Messages, feedback, and support requests sent through our contact form or WhatsApp/Botim
  • Demo Class Information: Subject preferences, availability, and educational goals

1.2 Information Collected Automatically

  • Usage Data: IP address, browser type, device information, operating system, pages visited, time spent on pages
  • Cookies and Tracking Technologies: Session cookies, analytics cookies, and similar technologies
  • Location Data: General location based on IP address (country and city level)
  • Session Data: Details about your tutoring sessions, including duration, subjects covered, and attendance

2. How We Use Your Information

We use the collected information for the following purposes:

  • Service Delivery: Provide 1-on-1 online tutoring services, schedule sessions, match students with tutors
  • Communication: Send booking confirmations, session reminders, updates about our services via email, WhatsApp, or Botim
  • Payment Processing: Process payments and manage subscriptions
  • Personalization: Customize learning plans and recommend appropriate courses based on grade level and curriculum
  • Customer Support: Respond to inquiries submitted through our contact form
  • Service Improvement: Analyze usage patterns to enhance our platform and educational content
  • Legal Compliance: Comply with applicable laws in UAE, USA, Canada, Australia, Singapore, and other jurisdictions
  • Marketing: Send promotional materials about our courses and special offers (with your consent where required)

3. Legal Basis for Processing (GDPR)

For users in the European Economic Area, we process your data based on:

  • Contract Performance: To provide tutoring services you requested
  • Consent: For marketing communications and optional data processing
  • Legitimate Interests: To improve our services and prevent fraud
  • Legal Obligations: To comply with applicable laws and regulations

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information with:

  • Tutors: We share necessary student information with matched tutors to facilitate effective teaching
  • Service Providers: Third-party vendors who assist with payment processing, email delivery, analytics, and hosting
  • Communication Platforms: WhatsApp and Botim for messaging services (subject to their privacy policies)
  • Legal Requirements: When required by law or to protect our rights, comply with court orders, or respond to government requests
  • Business Transfers: In connection with a merger, acquisition, or sale of assets

5. International Data Transfers

As we operate globally, your information may be transferred to and processed in countries other than your country of residence, including the UAE, USA, and other jurisdictions where our servers and service providers are located. We ensure appropriate safeguards are in place to protect your data in accordance with applicable laws.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, access controls, and regular security assessments. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When data is no longer needed, we securely delete or anonymize it.

8. Your Rights

Depending on your location, you may have the following rights:

  • Access: Request access to your personal information
  • Correction: Request correction of inaccurate or incomplete data
  • Deletion: Request deletion of your personal information
  • Portability: Request a copy of your data in a structured format
  • Objection: Object to certain processing activities
  • Restriction: Request restriction of processing
  • Withdraw Consent: Withdraw consent for data processing at any time
  • Opt-out: Unsubscribe from marketing communications

To exercise these rights, please contact us at info@vidyamtutoring.com or +91 9167140126.

9. Children's Privacy

Our services are designed for students of all ages, including minors. We require parental consent before collecting information from children under 13 (or the applicable age in your jurisdiction). Parents have the right to review, delete, or refuse further collection of their child's information.

10. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Remember your preferences and settings
  • Analyze website traffic and usage patterns
  • Improve user experience and website functionality
  • Provide personalized content

You can control cookies through your browser settings. However, disabling cookies may affect some features of our Website.

11. Third-Party Links

Our Website may contain links to third-party websites (such as WhatsApp, Botim, social media platforms). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our Website with a new "Last Updated" date. Your continued use of our Services after changes constitutes acceptance of the updated policy.

13. Contact Information

Vidyam Tutoring

Email: info@vidyamtutoring.com

Phone: +91 9167140126

Website: www.vidyamtutoring.com

WhatsApp/Botim: +91 9167140126

For users in the UAE, you may also contact the UAE Data Protection Office for complaints or inquiries regarding data protection matters.

14. Governing Law

This Privacy Policy is governed by the laws of the United Arab Emirates for users in the UAE, and by the applicable laws of the user's country of residence for users in other jurisdictions including the USA, Canada, Australia, and Singapore.